Walgreens Company Analysis and Recommendations Assignment

Walgreens Company Analysis and Recommendations - Assignment Example The main focus of the retail giant drug chain store over the years has been expanding the retail footprint. Over the years they have concentrated more on opening stores than focusing on the needs of the customers as well as the employees. They have in the past used command and control approach in executing their business strategy. Therefore, they have set out clear roles and instructions for the employees which are closely monitored and evaluated. This needs to change as employees work better when they feel valued and that they can contribute to decision making. Leadership at Walgreens entails command from the top on duties and orders that should be followed by the employee. They are made to feel like cogs in a machine. This trend should change as employees should be made to engage more in decision making and giving suggestions. The top to down approach on leadership should be minimised. Better communication and relationship between the top management and entry level employees should be encouraged as team work will ultimately make for a happy work environment and therefore better service delivery. It is also important to keep training employees on better management and work ethic practices. It is of paramount importance to engage employees in better personnel management techniques rather than using the command approach (Kotler & Armstrong, 2014). Once the employees feel valued, they will be happy and satisfied with their work. This will eventually trickle down to becoming more productive at the work place, rather than feeling pressured to deliver all the time. Other than employees, customers’ needs should always be a priority. It is good for the business to connect with the customers on an emotional level (Shalowitz, Stevens & Kotler, 2013).Walgreens can differentiate itself from the competition by better service delivery. It is necessary to engage with the customers one a one on one level. As such, Walgreens